Accessibility Statement

At GLO Physiotherapy, we are committed to ensuring that our services and facilities are accessible to all, in line with the Equality Act 2010. We aim to provide equal access to our physiotherapy and Pilates services, whether you are visiting our clinic, booking online, or using our website.
 

Physical Accessibility

• Our clinic is located Chessington Business Centre, Peak Performance, Cox Lane, Chessington KT9 1SD.

• Parking is available nearby. Please note that access to the clinic involves three short flights of stairs leading to the entrance, as well as a small step to enter the clinic. Once inside, all internal areas are on a single level with flat access throughout. If you have specific accessibility requirements or would like to discuss access in advance, please feel free to get in touch and we’ll be happy to help where possible. If you have specific accessibility needs, please contact us in advance so we can make appropriate arrangements.
   

Communication and Information Accessibility

• We provide information in clear, easy-to-understand language.

• We can offer printed materials in large print or digital formats on request.

• For patients with hearing or visual impairments, we are happy to arrange alternative methods of communication, including email or phone consultations.
   

Website Accessibility

• We strive to make our website www.glophysio.co.uk accessible, in line with WCAG 2.1 AA guidelines where possible.

• If you experience any difficulty accessing our website or need information in a different format, please contact us using the details below.
   

Feedback and Assistance

• If you encounter accessibility barriers, please let us know. We will make reasonable adjustments wherever possible.

• You can contact us at:

  • Email: hello@glophysio.co.uk

  • Address: Chessington Business Centre, Peak Performance, Cox Lane, Chessington KT9 1SD.
     

Compliance Status

• While we aim to meet accessibility standards, we recognise that some areas may not yet fully meet best practice. We are continuously working to improve accessibility.
   

Review

• This statement will be reviewed annually and updated as needed to reflect improvements in accessibility and changes in legislation.